A forklift hit our dock door. Does the whole door need replacing?
Often not. On a sectional door the damaged sections can usually be replaced on their own, and on a rolling door the bent slats can be replaced in the curtain. If the track, the guides or the rest of the door were damaged too, or the door is old enough that matching parts is not worth it, we say so on the estimate.
Our dock door is stuck open. Can you come the same day?
A dock door that will not close leaves the building unsecured, so we treat it as urgent and come the same day when the schedule allows. We make the door safe and closeable first, and if a part has to be ordered we tell you what it is and when it will be in.
Why does the door operator keep stopping or reversing?
Most often the door is out of balance and the operator is lifting weight the springs should carry, or a safety edge or sensor is damaged or out of line. A bent track that makes the door bind does the same. We check the balance and the safety devices before we replace the operator.
What is the difference between a sectional door and a roll-up door?
A sectional door is made of hinged panels that ride up a track and sit under the ceiling. A rolling steel door is a curtain of interlocking slats that coils around a barrel above the opening, so it needs almost no headroom. Both are used at loading docks; which one suits an opening depends on the headroom, the insulation you need and how often it runs.
Can you service all the doors on our building at once?
Yes. For a warehouse or a property with several dock and drive-in doors we walk the building once, look at every door, and write one estimate covering all of them, so the work is done in as few visits as possible.
Do you also do the personnel doors beside the dock?
Yes. The steel door next to the dock, its frame, its lock and its closer are part of our commercial door work, and we can look at them on the same visit.
